Due to our location, mail & packages delivered to the hotel's direct address are delivered to the local United States Post Office for pick up. Because the Post Office has limited hours and is closed on Holidays it is often difficult to quickly retrieve guest mail and packages. We recommend all guests send mail/packages to the hotel using only Express deliveries i.e. Fedex, UPS, DHL, etc. so there is no delay in receiving guest mail.
Please reach out to us at 408-263-3900 Ext. 0 should you have any questions or concerns.